Medelinked FAQs

What operating systems work with Medelinked?

We support iOS and Android smartphones and tablets, MacOS and Windows PC and Medelinked works with any device running an operating system that has a browser, including Blackberry, Windows Phone, Chrome OS and Linux.

What web browsers work with Medelinked?

We support Chrome, Safari, Firefox and Internet Explorer 8 for Android, iOS, Windows and Medelinked works with any device running an operating system that has a browser, including Blackberry, Windows Phone, Chrome OS and Linux.

Where are my medical records held?

All customer data is encrypted in transmission and storage on our Health Cloud infrastructure, hosted securely and robustly in data centres that are accredited to PCI DSS, ISO27001, and ISAE 3402 Type II standards, ensuring your data is secured by the best processes and technologies

What information can I save on my account?

You can save as much information as you wish in your account including: Core health information such as conditions, medications, allergies, vaccinations, blood group; wellness information such as weight, waist circumference, exercise, blood sugars, blood pressure, cholesterol; X-rays, scans and doctor consultations; next of kin, GP contact and other healthcare professional details; travel documents, e-tickets, insurance, car park confirmation, itineraries, passport, visa; health and travel insurance details and documents

What size files can I upload?

There is no limit to the size of the documents that can be uploaded including high resolution scans and images

How secure is Medelinked?

Medelinked is compliant with the latest security standards for protecting personal health data, such as HIPAA and undergoes regular third party security testing. We have Managed Intrusion Detection, Managed Web Application Security and Log Management services running 24x7 across our infrastructure to ensure our system and applications are being continuously monitored for any potential threats.

How secure is communicating through Medelinked?

We utilise SSL (HTTPS), ensuring all data exchanged with our servers is encrypted to industry standard levels, as well as authenticating the server itself to the user

If I lose my phone are my records at risk?

Your records are safe as they are securely held in the Medelinked Health Cloud and access to them is password protected

Can I collaborate and communicate with any health professional?

Yes, providing they are able to use a browser to access the free Medelinked Health Partner Portal

Is Medelinked for use only by doctors?

No, Medelinked can be used by any health professional such including dentist, pharmacists, opticians and physiotherapist to enhance the service they offer to patients

Is Medelinked for use only by private patients?

No, Medelinked can be used by any patient or health professional whether in a state or private provider system