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Medelinked partners with Aviva to launch personal health records app for International Solutions customers

Published on 4th September 2014 by Medelinked

Smartphones and secure cloud allow individuals to take control of their healthcare worldwide

Oxfordshire, 4th September 2014 - Customers with Aviva's International Solutions private medical insurance can now use a new UK-developed membership smartphone app to provide access to: their securely stored personal medical records; details of how to claim wherever they are in the world and to get immediate access to emergency assistance and medical advice.

Produced in partnership with Medelinked, which developed Aviva's My Health Passport online record system for International Solutions customers, it is one of a rapidly growing list of apps, devices and sensors compatible with the Medelinked Health Cloud.

Partnership fuels innovation

Integration with the Medelinked Health Cloud API is allowing developers to create a series of new applications that deliver real benefits to the end user, healthcare providers and health professionals alike.

Ian Gallifant, Medelinked founder and managing director, says: "Aviva's International Solutions App is an outstanding example of this booming market. It provides a secure online platform that empowers its customers to take control of and manage their healthcare; and to view, update and provide trusted medical professionals with tailored access to their cloud-based personal medical records.

"This partnership is also a great example of how big UK brands are encouraging and working with entrepreneurial British technology companies to fuel innovation and continually improve the quality of their customer service."

Aviva International Solutions App

The Aviva International Solutions App is available for both Apple iOS and Android smartphones via Google Play and iTunes App stores. It enables individuals to record a range of medical details including allergies, conditions, immunisations, medications and tests, and has the ability to store images of scans and x-rays to complete their health profile.

The free App provides Aviva customers with peace of mind that if they need urgent medical treatment abroad, their medical history can be quickly and safely accessed and shared from their mobile device.

The App stores customers' medical records securely through the Medelinked Health Cloud-based online system. The customer has sole control over the information that is stored and can decide whether they wish any healthcare individual or organisation to view any part of their medical history. Aviva is unable to access any of the data, unless the user chooses to share any records with them.

The customer can also choose any information they would like to store in a password-protected Emergency Records area, which a chosen family member or colleague can immediately access in the event of an emergency.

When healthcare or emergency support is needed, the app will enable customers to dial straight through to Aviva and its 24 hour emergency assistance and medical advice service, as well as to a list of their healthcare providers. There is also a clear step-by-step guide on how to make a claim and details about International Solutions cover.

Medelinked also allows Aviva's International Solutions customers to get health advice in real time and chat instantly with healthcare providers – for example their doctor, dentist, physiotherapist, optician, travel clinic - using IM, voice, text, email and video from their desktop using their own membership account.

The future now

Gallifant adds: "We are now seeing a dramatic shift in healthcare - individuals have a heightened interest in their own wellbeing and are increasingly interacting with personal technology to manage their lives.

"At the same time, people are realising they have choices, are gaining control and knowledge and are proactively engaging with health issues. The realisation of support and education from online technology and apps as well as their increasing availability is driving new opportunities for improved healthcare services and better outcomes.

"Personal electronic health records are the way forward for effective healthcare in the future. It starts with past health information being stored in an easily accessible way and provides users with the ability to add to their records and share information easily with the medical providers they choose, to ensure the best advice is given based on previous history, wherever they are in the globe.

"And as the information is personal to the user, it will only be provided to those they wish to share it with, and no organisation is able to access the data unless the user chooses to share with them."

Aviva's digitisation

Teresa Rogers, head of international at Aviva UK Health says: "Our international customers are increasingly mobile across the globe and remote working on mobile devices has become the norm, so we're delighted to be able to improve customers' experience of their International Solutions cover by providing them with safe mobile access to their personal medical records and round-the-clock health services.

"The launch of the app is the next stage of Aviva's digitisation of its International Solutions offer and it will provide customers with greater convenience and flexibility in accessing healthcare and sharing vital medical records with providers, wherever they are in the world. In the event of illness or injury abroad, the app will give customers peace of mind that all their vital health information is recorded and quickly accessible."

App availability

The International Solutions App is available to download with immediate effect for all individual and corporate customers with an Aviva International Solutions policy.

Further Information

Medelinked
Ian Gallifant
07879 994944
[email protected]

Jonathan Simnett
07976 07976 227224
[email protected]

Aviva
Melissa Loughran
Aviva Press office
01904 452791
07800 691947
[email protected]

About Medelinked

Medelinked was founded as Zaptag in 2005 in order to allow individuals to use mobile technology and the cloud to increase the effectiveness of health care by enabling them to securely build their health profile online and to connect and share with their network of trusted health partners.

Managing all their health data in one place helps individuals securely track and monitor improvements easier and quicker and share vital data with their healthcare providers (doctor, consultant, insurer) to ensure they have access to their latest health data. This enables them to provide the best possible care and it keeps the individual in control of their own health.

The Medelinked Health Cloud and API is also allowing developers to create series of new applications that deliver real health benefits to the end user.

Medelinked is based in Oxfordshire, UK.

About Aviva

Aviva provides 31 million customers with insurance, savings and investment products.

We are one of the UK's leading insurers and one of Europe's leading providers of life and general insurance.

We combine strong life insurance, general insurance and asset management businesses under one powerful brand.

We are committed to serving our customers well in order to build a stronger, sustainable business, which makes a positive contribution to society, and for which our people are proud to work.

The Aviva media centre at www.aviva.com/media/ includes images, company and product information and a news release archive

Press Images

Aviva International Soltions app
Customers with Aviva's International Solutions private medical insurance can now use a membership smartphone app produced in partnership with Medelinked to provide access to: their securely stored personal medical records; details of how to claim wherever they are in the world and to get immediate access to emergency assistance and medical advice.

Aviva International Soltions app
The Aviva International Solutions App produced in partnership with Medelinked enables individuals to record a range of medical details including allergies, conditions, immunisations, medications and tests, and has the ability to store images of scans and x-rays to complete their health profile.

Aviva International Soltions app
The Aviva International Solutions membership smartphone App produced in partnership with Medelinked enables individuals to access details of how to claim on PMI cover wherever they are in the world and to get immediate access to emergency assistance and medical advice.

Aviva International Soltions app
Customers with Aviva's International Solutions private medical insurance can now use a membership smartphone app produced in partnership with Medelinked to provide access to: their securely stored personal medical records; details of how to claim wherever they are in the world and to get immediate access to emergency assistance and medical advice.

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